"Sometimes we transport patients from one hospital to another hospital. I love it when I get an elderly patient that's feeling miserable but all they want is to see a dance or for me to sing to them. That's all. And that is really funny because you can have a terrible voice but in the back of that ambulance you sing to them or do a little jig, they become the happiest people I've ever seen. That's all they want. It's very simple. And that's funny, how the simple things of life can put a smile on someone's face. And that makes my day."